At SNOX, we began with a simple mission that continues to guide us: to provide only proven physical support products that help people feel more at ease and instantly more energized.

Guided by real research and the voices of our SNOX community, we carefully curate products that are trusted, effective, and made to perform. No guesswork or endless searching. Just solutions that work.

Our name says it all: SNOX blends “snug” for comfort and “X” for energy. It reflects the heart of everything we do, with products that HUG and ENERGIZE.

Our SNOX Compression Socks are built for all-day comfort and designed to support tired, swollen legs. With a gentle 15–20 mmHg graduated compression, they help improve circulation, ease heaviness, and keep you feeling energised. Made to fit calves up to 46 cm (18 inches), they’re easy to slip on and off, no struggle needed. Plus, the ultra-soft bamboo soles are triple-padded and moisture-wicking, keeping your feet dry, fresh, and incredibly comfortable all day long.

The key difference lies in stretch, fit, and purpose.

PlusFit™ Socks

• Adaptive Stretch: Designed to offer a wider, more flexible fit without feeling tight.
• Comfort for Larger Calves: Gently stretches to fit calves up to 76 cm (30 inches) in circumference.
• Non-Binding Feel: Ideal for sensitive or swollen legs, they stay up without digging in or leaving marks.
• Purpose: Engineered for everyday comfort and support when regular compression feels too restrictive.

Compression Socks

• Graduated Compression: Offers gentle 12–15 mmHg pressure, snug at the ankle and lighter up the calf.
• Circulation Support: Designed to reduce fatigue, swelling, and improve blood flow throughout the day.
• Tailored Fit: Best suited for calves up to 46 cm (18 inches) in circumference.
• Purpose: Great for travel, long workdays, and recovery when you need more energizing leg support.

Ankle Compression Socks are specially designed to apply gentle, targeted pressure around the feet and ankles, helping reduce swelling, boost circulation, and relieve tiredness.

They’re ideal for anyone looking for lightweight support with everyday comfort, offering a range of benefits:

• Helps reduce swelling and soreness by improving blood flow
• Supports performance and recovery by easing muscle fatigue
• Adds light stability to lower legs, helping reduce the risk of minor injuries
• Provides a snug, soft fit that helps prevent blisters
• Offers relief from aching or swollen feet due to long hours of sitting or standing
• Helps regulate temperature, keeping feet dry and comfortable

Made from breathable, durable materials, our ankle compression socks are built for all-day wear and available in a range of versatile colours and styles, so you don’t have to choose between comfort and looks.

Our socks come with varying levels of stretch. Some offer a more tailored fit, others are extra roomy for added comfort. To make sure you find your perfect match, we recommend checking our detailed sizing chart before placing your first order.

Sizing
We’ve created a global sizing system that works across all regions, helping you shop confidently no matter where you are. After you place your order, we’ll ensure the size that best matches your selection is sent, no guesswork required.

Please note: due to our global size chart, the size indicated on the product packaging may differ from the size listed in our chart. Don’t worry, the socks you receive will always match the correct size based on the measurements you selected. We've simply matched your chosen size to the most accurate fit from our global inventory.

Still need help?
Our customer care team is always here for you. Reach out to us at support@gosnox.com, and we’ll help you find your ideal fit, comfort guaranteed.

Our socks provide mild compression of 12–15 mmHg, making them much more comfortable for extended wear throughout the day. For best results, we recommend wearing your compression socks during the day and taking them off before going to bed.

This gentle level of compression offers daily support while keeping your health and comfort in mind. However, it’s important to remove them at night to ensure proper circulation and relaxation, unless otherwise advised by a healthcare professional.

Have questions or need assistance? Feel free to contact us at support@gosnox.com. We're here to help and happy to assist you!

You should receive an order confirmation email shortly after successfully completing a purchase on our website. If you haven’t seen this email in your inbox, here are a few steps you can take to help locate it.

Check Your Email Settings

1. Spam or Junk Folder: Sometimes, confirmation emails are mistakenly filtered into these folders.
2. Promotions Tab: If you're using Gmail, your email may have landed in the 'Promotions' tab.
3. Correct Email Address: Double-check that you entered the correct email during checkout.

No Customer Accounts
We do not offer user accounts at this time, so you won’t be able to log in to check your order status. But don’t worry, there are still ways to confirm your order.

Payment Verification

In some cases, delays can occur due to payment verification, especially if the billing information entered doesn’t match your bank’s records. If there are any issues with your payment, we’ll contact you via email.

Next Steps

1. Contact Us: If you’ve checked everything above and still haven’t received your confirmation, please email us at support@gosnox.com with the name and email address used for the order.
2. Bank Statement: If the payment has been processed and appears on your bank statement, that’s a good sign that your order went through, even if the confirmation email hasn’t arrived yet.

Still Have Questions?
We're here to help! If you have any concerns, feel free to reach out to us anytime at support@gosnox.com.

After placing an order with us, you’ll receive a shipping confirmation email as soon as your order has been processed and dispatched from our warehouse. If you haven’t received this email yet, here are a few things you can check.

Check Your Email Settings

• Spam or Junk Folder: Occasionally, emails may be filtered out by mistake.
• Promotions or Social Tabs: If you're using Gmail, our emails might land in these tabs.
• Email Accuracy: Make sure the email address you entered at checkout was correct.

Processing Time
Please note that it typically takes 1–2 business days to process your order before it’s shipped. You’ll receive your shipping confirmation email once your package has left our warehouse.

Still No Confirmation?
If you've checked everything above and still haven't received your shipping confirmation:

• Contact Our Team: Send us an email at support@gosnox.com with your order number and any relevant details. We’ll look into it and get back to you promptly.
• Recheck Your Inbox: Sometimes emails can be misfiled under the ‘Social’ or ‘Promotions’ folders.

Possible Reasons for Delay

• High Order Volume: During busy times or promotions, processing may take a little longer than usual.
• Payment Issues: Orders can occasionally be delayed due to payment verification. If that’s the case, our support team will contact you directly.

Need Help?
We’re here for you! If you have any further questions or concerns, don’t hesitate to reach out to us at support@gosnox.com. We're always happy to assist.

Cancellation Policy

We understand that plans can change, and you may need to cancel your order. However, due to our automated fulfillment system, orders can usually no longer be cancelled once placed.

Cancellation Window

• Before Dispatch: Orders can only be canceled if they haven’t been dispatched yet.
• After Dispatch: Once your order has been shipped, cancellation is no longer possible.

How to Cancel an Order

Act Quickly
Because we process orders automatically and rapidly, it’s important to act fast.

1. Contact Customer Support: If you wish to cancel, please contact our support team immediately at support@gosnox.com with your order number and the reason for cancellation.
2. Confirmation Email: If the cancellation is successful, you will receive a confirmation email. Refunds will be issued in accordance with our refund policy.

No Cancellation Fees
You will not be charged any cancellation fees if your order is canceled before it ships. However, we cannot guarantee cancellation if you don’t contact us within the short processing window.

What If My Order Has Already Been Shipped?
If your order has already been dispatched:

• Cancellation Not Possible: Unfortunately, we can no longer cancel it.
• Returns Available: You can initiate a return after receiving your item, subject to our Refund Policy.

Important Exceptions
Some products, such as custom-made or special-order items, may not be eligible for cancellation. Please review the product description carefully before placing your order.

Still Have Questions?
If you have any questions about canceling an order or anything else, don’t hesitate to reach out to us at support@gosnox.com. We’re always happy to help!

Thank you for choosing to shop with us. We appreciate your understanding of our cancellation policy.

Understanding Our BOGO Sale

Our Buy One, Get One (BOGO) offer is a great way to get more value from your purchase. To take full advantage of the promotion, you must add both items to your shopping cart before checking out.

Why Did I Only Receive One Item?

If you received only one item, it’s likely because only one product was added to your cart during checkout. Our automated system applies the BOGO discount only when both items are present in the cart at the time of purchase. If only one item is added, only one will be shipped.

Can the Free Item Be Sent Separately?

Unfortunately, we’re unable to send the second (free) item after the order has been placed. The BOGO promotion is valid only when both qualifying items are included in your cart before completing your purchase.

What Can You Do Now?

1. Plan Ahead for Future Sales: Watch for our next BOGO events and be sure to add both items to your cart.
2. Read the Promo Terms: Always review the terms and conditions of any promotional offer to avoid missing out.

Tips for Next Time

1. Double-Check Your Cart: Make sure both items are in your cart before placing your order.
2. Review the Details: Each BOGO sale may have unique terms—read them carefully.
3. Act Quickly: BOGO deals are often time-limited, so don’t wait too long to complete your purchase.

Need Help?

If you have any questions about our BOGO sale or anything else, please reach out to us at support@gosnox.com. We’re here to help and happy to assist!

Thank you for shopping with us. We hope this clarifies our BOGO sale policy and ensures a smoother shopping experience for you next time.

Wondering Where Your Order Is?
Don’t worry, tracking your shipment is easy and hassle-free. You won’t need to log into our website or search for a tracking page. We’ve made the process simple and convenient.

Here’s How It Works:

1. After placing your order, you’ll receive a confirmation email with all your order details.
2. Once your order has been shipped, you’ll get a second email with a unique tracking link.
3. Just click the tracking link to follow your package as it makes its way to your door.

Why We Do It This Way:

• Convenience: We know your time is valuable. By sending the tracking link directly to your inbox, we make it easy for you to check your order status anytime, anywhere, no login required.
• Accuracy: The tracking link provides real-time updates straight from the shipping carrier, so you’ll always have the most up-to-date information.

When Will My Local Delivery Date Be Shown?

We use global shipping tracking to ensure you can follow your order every step of the way. Once your order is on its way, you’ll receive a tracking link that provides real-time updates.

Please note that specific delivery dates may only become visible once your package has arrived in the destination country. At that point, the local carrier takes over and will typically provide more detailed tracking information, including an estimated delivery date.

Until then, your tracking may show limited updates, especially while the shipment is still in transit or awaiting customs clearance. Rest assured, your package is on the way and you’ll see more precise delivery details once it enters the local postal system.

We’re committed to making your shopping experience smooth from start to finish. Thank you for choosing us!

Delivery Timeframe

We understand how excited you are to receive your new items! Our standard delivery time for orders is 5-7 business days. However, please note that this is an estimate, and in some cases, the delivery may take longer. Factors like holidays, weekends, and unforeseen shipping delays could affect your delivery time. We appreciate your patience and assure you that we are doing our best to get your order to you as quickly as possible.
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How Can I Track My Order?

Once your order has been processed and shipped, you will receive an email with your tracking information. You can use this information to track your package every step of the way. If you haven't received this email, please check your spam folder. If you still can't find it, please contact our customer support for assistance.
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What Happens if My Order Is Late?

We strive to meet our 5-7 business days delivery estimate, but sometimes delays happen. If your order has not arrived within the estimated timeframe, please track your order using the tracking information provided in your shipping confirmation email. If you encounter any issues or have concerns, feel free to reach out to our customer support team. We are here to help!
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Do You Offer Expedited Shipping

Currently, we only offer standard shipping. We are actively working to provide expedited shipping options for our customers and will update this FAQ when these become available.
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What Should I Do If I Need My Order by a Specific Date?

If you have a special occasion or need your order by a specific date, we recommend placing your order well in advance to allow for any potential shipping delays. We cannot guarantee delivery by a specific date but will do our best to get your order to you as quickly as possible.
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Questions?

If you have any further questions about your order's delivery, feel free to contact our customer support team. We are more than happy to assist you.

Thank you for shopping with us. We hope you enjoy your new SNOX-wear!

Multiple Warehouse Locations for Faster Delivery

At SNOX, we know how important it is to receive your order quickly. That’s why we ship from multiple warehouse locations across the globe, including:

• United States
• Europe
• Asia

Why Multiple Locations?

Our multi-warehouse setup allows us to speed up delivery times. If one location is out of stock, your order can be fulfilled from another, helping us maintain fast and reliable shipping worldwide.

Understanding Customs Fees: Covered in Most Cases

We aim to make your shopping experience as smooth as possible. In most cases, we cover customs clearance and any associated fees as part of the shipping process. However, please note that customs policies and import duties can vary from country to country.

While we do our best to handle these costs upfront, we cannot guarantee that every country will waive or include all local customs charges. In rare cases, additional duties or taxes may be applied by your local customs office upon delivery. These are beyond our control, and we are not responsible for covering any such fees.

If you’re unsure about your country’s import regulations, we recommend checking with your local customs authority before placing your order.

Estimated Delivery Time
On average, our global delivery time is around 7 days. In rare cases, delivery may take up to 15 days due to unexpected delays such as customs processing or peak periods.

Why It’s Worth the Wait
We’re committed to delivering not only speed, but also quality. Our multi-location system helps us balance efficiency and high standards, so you get the best product, as fast as possible.

Have Questions?
If you have any concerns about your delivery or anything else, don’t hesitate to reach out to us at support@gosnox.com. We're always here to help!

Thank you for choosing to shop with SNOX. We're committed to providing you with the best experience possible.

If you weren’t home during delivery or accidentally entered an incorrect shipping address, there may still be options to receive your package.

1. If your parcel hasn’t been shipped yet, please email us as soon as possible at support@gosnox.com so we can update your address or help you prepare for delivery.
2. If your order has already been dispatched, we are unfortunately unable to change the delivery details or intervene with the courier. In this case, please reach out to your local delivery service using your tracking number. They may be able to assist you with redelivery or pickup arrangements, depending on their policies.

Should the parcel be returned to us due to a missed delivery or incorrect address, we’ll gladly resend it. But please note that new shipping costs will apply for the second shipment.
Please understand that we are unable to intervene or influence the courier’s process once the package is in transit.